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FAQs
Any questions? We're here for you.
What happens if I am not satisfied with the product?
No worries! You have 15 days from the date of purchase to test the product. If you are not satisfied, you can return it to us for free for a full refund. For more information, please see our return policy .
What exactly does the 2-year warranty cover?
It covers all problems related to manufacturing, design defects or abnormal premature wear of the product. However, this warranty does not cover accidental damage or defects resulting from improper use. For the latter, we strongly advise you to opt for an additional breakage warranty.
How long does delivery take?
You have the choice between two delivery methods that include a tracking code and loss insurance. Standard delivery is free and takes 2 to 5 days via Colissimo. Express delivery costs €24.90 and takes 1 to 3 days via DHL. For more information, please see our shipping policy.
I need a business invoice. How do I do this?
An invoice is automatically sent to you after processing your order at the email address provided. Remember to fill in your company information correctly when placing your order. In case of error, do not hesitate to contact our customer service who will be happy to assist you.
What accessories come with the X3 Pro?
The X3 Pro comes with 2 USB-C cables (99cm), a USB-C to dual USB-A cable (77.5cm), an EU power adapter, a carrying case, a quick start guide and a comprehensive manual.
Need more information? Do not hesitate to contact us, our customer service is always there, at your disposal.